SocialScreen Support

We have a few frequently asked questions here to help you with any problems you may be having. If you don't find what you need here, don't hesistate to contact us at and we'll do our best to assist you.

How do I get SocialScreen on my television screen?

There are a few ways to get SocialScreen on your TV screen, depending on the device you'd like to run SocialScreen from.

 

Connect TV to Computer or Laptop via HDMI Cable

  1. Go to SocialScreen.org on your internet browser, log in, and open your screen. Select
    "View" to go to View mode.
  2. Connect your computer or laptop to your television screen via an HDMI cable. If your computer or laptop doesn't have an HDMI output, you may need an HDMI adapter to convert from USB-C or Mini Display Port to HDMI.
  3. Change your TV's source or input to the HDMI input to which you connected.
  4. Your computer should automatically extend your desktop to your TV screen. Drag your browser window over to the second screen (your TV). If you are mirroring your display, this step is not necessary.
  5. Select the fullscreen icon
    on the top-right of SocialScreen in your browser (only appears when you move your mouse). Your screen should now be running fullscreen on your television.

 

Connect TV to Computer or Laptop via Chromecast

  1. Go to SocialScreen.org on your Google Chrome internet browser, log in, and open your screen. Select
    "View" to go to View mode.
  2. Follow these instructions on Google's website to cast your Chrome browser tab to your TV: Cast a Chrome tab on your TV. Be sure to cast only the tab rather than your entire computer screen. If SocialScreen is not filling up your entire TV, resize your Chrome window to better match a 16:9 aspect ratio.

 

Connect Apple TV or AirPlay-compatible Smart TV to Apple iPhone or iPad via Airplay

  1. On a computer or laptop internet browser, log in to SocialScreen. Find your screen and click the link
    button on the top-right.
  2. In the pop-up, you'll find the screen's SocialScreen code. It should be a short alphanumeric code (for example, 6ub). Remember this code — you will need it to locate your screen.
  3. On your phone, download Kiosker from the App Store or another fullscreen browser. At the time of writing this article, Kiosker costs $23 in the app store. This is a one-time purchase that is necessary for you to run SocialScreen fullscreen on your iPhone or iPad.
  4. Open Kiosker. In the settings, change the URL to socialscreen.org/player.
  5. Scroll down to APPEARANCE. Turn off "Show navigation", "Show status bar", "Show progress bar". Enable "Disable auto-lock". Change "Orientation" to "Landscape".
  6. Scroll down to RESTRICTIONS. Enable "Disable scroll" and "Disable zoom".
  7. Scroll down to SCREENSAVER. Disable "Screensaver".
  8. Hit the checkmark on the top-right to run the SocialScreen Player.
  9. After SocialScreen Player loads, you will get a prompt for a SocialScreen code. In the input box, enter your SocialScreen code from Step 2. This code is case-sensitive.
  10. You will be prompted to log in to any social network platforms that are necessary to run your screen. If it asks for a Twitter login, any Twitter account will suffice. If it asks for Facebook, be sure to log in to a Facebook account that is an Administrator of the Facebook page linked to the Instagram account displayed on your screen.
  11. Your screen should be running on your iPhone or iPad If for whatever reason you need to get back to the Kiosker settings, tap on the screen with two fingers five times.
  12. Finally, mirror your iPhone or iPad's display to your Apple TV or Airplay-compatible Smart TV. Follow these instructions on Apple's website to do this: How to AirPlay video and mirror your device's screen

 

Run SocialScreen from an Amazon Fire TV Stick

  1. On a computer or laptop internet browser, log in to SocialScreen. Find your screen and click the link
    button on the top-right.
  2. In the pop-up, you'll find the screen's SocialScreen code. It should be a short alphanumeric code (for example, 6ub). Remember this code — you will need it to locate your screen.
  3. On your Fire TV, search the Amazon app store for "SocialScreen". Install and download our app, SocialScreen Player.
  4. Run the app. When prompted, enter your SocialScreen code from step 2. This code is case-sensitive.
  5. You will be prompted to log in to any social network platforms that are necessary to run your screen. If it asks for a Twitter login, any Twitter account will suffice. If it asks for Facebook, be sure to log in to a Facebook account that is an Administrator of the Facebook page linked to the Instagram account displayed on your screen.
  6. Once logged in to the required platforms, your screen will begin running.

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